Receive Roadside Assistanace with Each Oil Change!
With BG on the Road
Complimentary Roadside Assistance with BG Service
24-Hour Emergency: (855) 979-1370 Claims & Customer Service: (888) 684-9327 (Monday-Friday) NON-EMERGENCY reimbursements
Valid for use only by customers who have received a qualifying BG Service. This card must be active for at least 3 days prior to any service or reimbursement requests. Valid for 6 months from the date of activation. For passenger vehicles and motorcycles less than 14,000 lbs (6,300 kg) GVW. Limited to 1 claim within a 7 day period and a max of 2 claims per term. When you activate your card, you will be asked to provide your contact and vehicle information (including year, make, model, and VIN). You can print the Terms & Conditions sheet or receive it by email; it displays the 24-Hour Emergency Toll-Free phone number, the Claims & Customer Service phone number, and your expiration date. If you need help activating your card, call (800) 961-6228 during business hours.
Roadside Assistance Benefits
24-Hour Emergency Roadside Assistance
You are covered for emergency road service throughout the United States and Canada.
24-Hour Towing Service
You are entitled to emergency towing service at no out-of-pocket cost for any tow up to your benefit limit. Extended towing distance is available at your expense.
24-Hour Flat Tire Change Service
You may have your flat tire changed with your inflated and functional spare tire.
24-Hour Necessary Fluids Delivery
A service truck will deliver emergency supplies of gasoline, water, oil, or other necessary fluids. You pay only for the cost of the supplies at the time service is rendered.
24-Hour Jump Start
You are covered for battery boosts and minor adjustments to alternators, starters, etc. while on the road.
24-Hour Lock Out Service
If keys are locked inside your registered vehicle, you will be assisted in gaining entry to the vehicle's passenger compartment. Locksmith services may be dispatched as needed at your expense for labor and key making.
Tire Replacement/Tire Repair
In the event that your tire(s) becomes damaged due to a Road Hazard, we will provide reimbursement up to $150 for tire replacement and up to $50 for a tire repair. A Road Hazard is defined as a condition on a road which should not exist there, such as a pothole, nails, glass or other debris.
Rental Car Coverage
In the event your vehicle is disabled and you require a rental car, we will reimburse you for 1 day of coverage up to $30.
Travel Expense
In the event your vehicle is disabled by collision, you may qualify for $300 ($100 per day/up to 3 days) in emergency trip expense reimbursement.
Trip Routing Service
We will, at no charge, provide you with a 4-color mapping and travel route information to destinations you specify.
Theft and Hit & Run Protection
A $500 reward is offered for information leading to the arrest and conviction of anyone responsible for Hit & Run damages or the theft of your vehicle.
Discount Travel Benefit
Receive unbeatable pricing on hotels, airfare, and rental cars.
24/7 Roadside Assistance You Can Rely On
If your vehicle breaks down near Carbondale, help is just a call away. Ward Chrysler Center offers reliable 24-hour roadside assistance, including towing, battery jumps, flat tire repair, and lockout service. Our team ensures that Chrysler, Dodge, Jeep, and Ram owners are never left stranded.
Learn more about roadside assistance coverage in Carbondale.
Local Support for Southern Illinois Drivers
We proudly serve drivers along Route 13, University Avenue, and surrounding communities like Murphysboro and Carterville. Our quick response times and certified partners ensure that help arrives fast day or night.
If your vehicle needs repairs, schedule service online at our Carbondale Service Center.
Stay Protected with Warranty Coverage
Many new and certified pre-owned vehicles include roadside coverage through the factory warranty. If your warranty has expired, consider adding a Vehicle Protection Plan for extended peace of mind.
Explore warranty and protection options to keep yourself covered in emergencies.
FAQs About Roadside Assistance
Q: What services are included with roadside assistance?
A: Towing, tire changes, jump-starts, and lockout help are all covered under our roadside assistance program.
Q: How can I request roadside help?
A: Call (618) 268-3348 or visit our roadside assistance page for contact details.
Q: Can I get my vehicle towed directly to the dealership?
A: Yes, we'll arrange towing directly to our Carbondale Service Center.
Q: Does my extended warranty cover roadside assistance?
A: Many do review details on our Warranty & Protection Center.
Count on Ward Chrysler Center when the unexpected happens. Call (618) 268-3348 or visit our roadside assistance page for 24/7 support in Carbondale and Southern Illinois.